General enquiries

• You can email us at: contactus@selondonics.nhs.uk
• Call us on: 020 8176 5330
• Or write to us at:
  NHS South East London ICB
  Head Office
  160 Tooley Street
  London  SE1 2TZ

GP Feedback

The NHS England You and your general practice guide includes information on what patients should expect in relation to their practice’s opening hours, online access and types of appointments.​

The guide advises patients and their representatives that if they would like to give feedback or raise a concern, then the first point of contact should be their GP practice. ​

Feedback may be positive or negative information provided by a patient. If a response is not asked for, then the information will generally be considered as feedback, to be shared with relevant people, as opposed to a concern.​

However, if you do not wish to give feedback or raise a concern directly with your GP Practice, you can contact us at NHS South East London ICB.

You can share your general practice feedback or raise a concern:

• By email, to: gpfeedback@selondonics.nhs.uk
• By calling 0800 328 9712 , or
• By writing to us at this address:
  You and your general practice
  NHS South East London ICB
  Head Office
  160 Tooley Street
  London  SE1 2TZ

Alternatively, you can share your views with Healthwatch.

Complaints

If you want to make a complaint relating to services you have received from NHS South East London, please go here.

Media enquiries

Email: media@selondonics.nhs.uk

FOI Requests

The Freedom of Information (FOI) Act gives the public a general right of access to all types of recorded information held by public authorities. The Act sets out limited exemptions to that right and places certain obligations on public authorities. If you would like to make an FOI request it must be made in writing, either by letter or email.

• Email: FOI@selondonics.nhs.uk
• Postal address:
  Freedom of Information Officer,
  NHS South East London ICB,
  160 Tooley Street,
  London SE1 2TZ

Quality alert

A Quality Alert (QA) is a concern or a systemic issue generally affecting a service or pathway that affects individual or groups of patients and affects the ability to deliver a high-quality service within south east London. ​​ The QA process is an integral part of our local system to improve quality in south east London.​

Click here to report a Quality Alert

Non NHS Providers

For Non NHS Providers seeking approval to provide consultant-led services under the NHS Patient Choice Framework within south east London, please contact SELICBAcuteContracts@selondonics.nhs.uk with your expression of interest, including a brief description of the service(s) you are offering, and the address of the south east London site(s) the service(s) would be operating out of.