ICS Privacy Policy

This privacy policy explains how the South East London Integrated Care System website (www.selondonics.org) collects, uses and look after your personal information.

The NHS South East London Integrated Care Board is responsible for the management of this website. In this policy, “we”, “us” and “our” refer to the NHS South East London Integrated Care Board.

For more information about how the South East London Integrated Care System collects, processes and protects the personal data of its service users, head to our Digital and Data page.

Please navigate to the final folder on this webpage for a list of the latest NHS South East London Privacy Notices.

If you would like to contact us about any of the information on our website, or specifically in this policy, please email communications@selondonics.nhs.uk.

The information we collect

We collect the following kind of information from people visiting the website

  • Feedback (through visitors emailing us or completing online forms)
  • Anonymised site usage information, using cookies and page tagging techniques

After we reply to your feedback, a record of your message will be kept for the minimum of time required before it’s deleted.

How we use your information

Information we collect is used to:

  • Improve the content and design of the website
  • Contact you directly about a question or comment via our contact forms or website feedback forms (with your permission)

We will never share your information with other organisations for marketing, market research or commercial purposes. We don’t pass on your personal information to any other website.

We only hold your information for as long as we provide the services, we’ve told you about. Or, if that information is on our mailing list, until you unsubscribe.

How we keep your information safe

In accordance with General Data Protection Regulation (or GDPR for short) we’re committed to keeping the personal information we collect through our website safe and secure.

We have measures in place to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without permission. The only people allowed access to your personal data are employees and partners who look after our communications and the services.

Google Analytics and Facebook

We use Google Analytics to provide us with information about how our website is used, such as what countries our visitors are browsing from, and what pages are the most popular. The data gathered is anonymous and can not be used to identify individual users.

You may block the collection of the data related to your use of this and all other websites, as well as the processing of this data by Google, by downloading and installing a browser plugin available from the following link.

Examples of the type of anonymised Google Analytics data we collect from your browsing session include, but are not limited to, your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.

On this website, we have installed Facebook Pixel code. If a person lives outside of the United States or Canada, the data controller is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. If while accessing this website, you are also logged in at the same time on Facebook, Facebook detects each page of our website that you visit. This information is then associated with your Facebook account.

Should you wish to, you can prevent this tracking by logging out of Facebook before browsing other websites. You can also manage your privacy preferences on Facebook via https://www.facebook.com/ads/website_custom_audiences/

Third party links

This website may include links to third-party websites and their applications. Clicking on those links and taking any other actions on those websites may allow those third parties to collect information about you. We’re not responsible for those websites and don’t have any control over how they collect information, so we recommend that you read the privacy statement of any site linked to this one.

When you come to our website from another website, we may get personal information about you from the other website.

Third party website content and tools

We embed external content from third party websites.

This content is not published on our website. It is delivered using tools and services from third party sites that can be inserted into our site such as media players, RSS feeds and widgets. These websites may use cookies. Their content is subject to the privacy policy of the relevant third party provider and not ours.

We use the following third-party tools on our website to improve the user experience:

How we use Cookies on this website

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.

If you’d prefer not to use cookies when visiting our website, please set your browser preferences to refuse to accept cookies from www.selondonics.org.

More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

These cookies may be set through our site by advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Updates to this policy

We may need to update our privacy policy if the service we provide changes. If this happens, we’ll let you know about the updates on this webpage.

Your rights

The General Data Protection Regulation, or GDPR for short, is one of the biggest changes to data privacy in recent years. Its purpose is to put you in control of how your information is collected and used by organisations.

That means you have the right to know exactly for what purpose your information is used, how it’s looked after and how you can change or remove that information.

If you have any queries about how we collect and use your information, which we haven’t already answered on this page, please feel free to get in touch with our data controller at ICBDPO@selondonics.nhs.uk

If you’d like to know more about your rights, the Information Commissioner’s website (www.ico.org.uk)  is a good source of general information.