General enquiries
Email: contactus@selondonics.nhs.uk
Telephone number: 020 8176 5330
GP Feedback
The NHS England You and your general practice guide includes information, but is not limited to, what patients should expect in relation to their practice’s opening hours, online access and types of appointments.
As part of this, the guide advises patients and their representatives that their GP practice should be the first point of contact if they would like to give feedback or raise a concern.
Feedback may be positive or negative information provided by a patient. If a response is not requested then the information will generally be considered as feedback, to be shared with the relevant people, as opposed to a concern.
However, should you not wish to give feedback or raise a concern with your GP Practice, you can contact us at NHS South East London ICB.
Share your general practice feedback or raise a concern via email: gpfeedback@selondonics.nhs.uk
You can also call 0800 328 9712 or write to us at this address:
You and your general practice
NHS South East London ICB
Head Office
160 Tooley Street
London
SE1 2TZ
Alternatively, you may wish to share your views with Healthwatch.
Complaints
If you want to make a complaint relating to services you have received from NHS South East London, go here.
Media enquiries
Email: media@selondonics.nhs.uk
FOI Requests
The Freedom of Information (FOI) Act gives the public a general right of access to all types of recorded information held by public authorities. The Act sets out limited exemptions to that right and places certain obligations on public authorities. If you would like to make an FOI request it must be made in writing, either by letter or email.
Email: FOI@selondonics.nhs.uk
Postal address: Freedom of Information Officer, NHS South East London, 160 Tooley Street, London SE1 2TZ
Quality alert
Quality alert (QA) is a concern or a systemic issue generally affecting a service/ pathway that affects individual/group of patients and affects the ability to deliver a high-quality service within south east London. The QA process is an integral part of our local system to improve quality in south east London.
Click here to report a Quality Alert
Non NHS Providers
For Non NHS Providers seeking approval to provide consultant led services under the NHS Patient Choice Framework within south east London, please contact SELICBAcuteContracts@selondonics.nhs.uk with your expression of interest, including a brief description of the service(s) you are offering, and the address of the south east London site(s) the service(s) will be operating out of.
