Bridging the gap

The interface between primary and secondary is one of the key channels through which patients and their care flow. It needs to be patient focussed, delivering the best possible experience of care and clinical outcomes, whilst ensuring that there is efficient use of resources. However, frustrations are common, with all stakeholders having to contend with multiple touchpoints, at times inadequate communication, failure to make use of all the expertise in the system at the right time, and poor use of patients’ and clinicians’ time.

Ultimately, these failures of effective coworking and pathway integration lead to poor experience for all stakeholders, particularly patients, and inefficient use of resources. This can result in poor patient experience, fragmentation of care and potentially worse outcomes.

In this webinar we will introduce the south east London primary and secondary care interface consensus document. This has been co-produced with stakeholders across the system, including patient representatives, and seeks to provide guidance as to how we work together more effectively to ensure the best possible patient experience and use of clinicians’ time.

Presenters:

• Toby Garrood, Medical Director, South East London Integrated Care System
• Upaasna Garbharran, Deputy Medical Director, South East London Integrated Care System

Back to events