We are working to support Lewisham residents to access the right care at the right time, and our practice teams have been trained to help you reach the right service.
Whether you pop in, call or make a request online, they’ll ask you to share a brief overview of your query so they can understand how to best direct you. They may suggest booking an appointment with a Dr, another member of the practice team or direct you towards your local Pharmacy team.
You may be offered a face-to-face, phone, or video appointment, depending on the type of query, availability of clinicians and which will suit you best. Appointments are now offered based on clinical need, rather than on a first-come-first-served basis.
We’re still able to offer same day appointments for urgent requests, with most appointments for routine requirements being offered within two weeks.