Information for patients following the temporary closure of Cheltenham Chemist
Cheltenham Chemist at Honor Oak Health Centre is temporarily closed. Patients are currently unable to collect prescriptions or medicines from the pharmacy.
We are working with local GP practices, community pharmacies and NHS partners to help patients continue to access their medicines during this period.
If you normally have your prescriptions sent to Cheltenham Chemist
Please arrange for future prescriptions to be sent to another pharmacy by:
- changing your nominated pharmacy through the NHS App, or
- contacting your GP practice.If you are due to collect a prescription today, another community pharmacy may be able to access your electronic prescription and dispense your medication. You will need your NHS number.
In some cases, it may not be possible for another pharmacy to access the prescription electronically. If this happens, you may need to contact your GP practice to request a new prescription.
If you have a paper prescription
If you have a paper prescription that has not yet been dispensed, please take it to another community pharmacy.
If your medication has already been dispensed by Cheltenham Chemist and is awaiting collection, please contact your GP practice for advice.
If you need medication urgently
If you are at risk of running out of medication and cannot contact your GP practice, support may be available through the NHS emergency prescription service.
Visit: Emergency prescriptions – NHS 111
If you attend a pharmacy after completing the online form, show the confirmation to pharmacy staff and they will advise on the next steps.
If you cannot access the website, take any available evidence of your prescription, such as an empty medication box or a previous prescription, to a local pharmacy. You can also contact NHS 111 for advice.
Further information
We recognise this may be concerning for patients and thank you for your patience while alternative arrangements are put in place. We will provide further updates when more information becomes available.
If you have any concerns or require further assistance, please contact the Patient Advice and Liaison Service (PALS):
Freephone: 0800 328 9712
Landline: 020 8176 5337
Email: [email protected]