Lewisham and Greenwich NHS Trust named as new provider for the Lewisham NHS @Home Virtual Ward
As of 1st October 2025, the NHS @Home Service in Lewisham will be delivered by Lewisham and Greenwich NHS Trust (LGT). This follows a recent review of the service and rigorous procurement process which saw LGT chosen as the best provider to further develop this offer.
Staff at LGT and system partners including, Dr Joanna Tayler-Gray, Rachel Edgar, Rebecca Mukasa, Neil Goulbourne and Trevor Long, celebrated the transfer of this service with a ribbon cutting.
What is the Virtual Ward?
The Virtual Ward allows you to receive hospital-level care in your own home. This helps you avoid unnecessary hospital stays and recover more comfortably. The multidisciplinary team will review you through face-to-face visits and/or remote technology. This will be decided for individuals to suit their needs.
Who is it for?
Adults registered with a Lewisham GP who need short-term medical care that can be safely provided at home.
What to expect
You may receive equipment to monitor your health (e.g., thermometer, blood pressure cuff). A clinical team will check your readings and may visit you at home if needed. You’ll be supported for up to 8 days, with regular reviews and a discharge summary sent to your GP.
Hours of operation
The service runs every day from 08:00 to 18:00. If urgent care is needed outside these hours, standard NHS services will support you. The team will be working closely with the Urgent Community Response Team within the borough.
Mobilisation period
Please note that this is a service provider change and as such, there will be a period of 3 months for mobilisation.
During the initial mobilisation of the new service, the ward will be operating at a reduced capacity as the service team increases and builds over the coming months. This is to ensure that we achieve effective service delivery and maintain clinical quality and safety for patients, carers and staff.
By January 2026, we aim for the service to be fully operational and achieving its targeted capacity.
Contact
If you think you may benefit from the Virtual Ward, speak to your GP or healthcare team. Referrals are made through the direct Lewisham Urgent Community Response telephone line.