Our work is focused on working with a wide range of stakeholders across south east London to deliver end-to-end pathway transformation. This includes:

  • engaging with those with lived experience to understand their experiences and how services can be improved;
  • developing of self-management resources to empower patients to manage their condition;
  • improving the resources available to GPs and other primary care colleagues so they are able to support patients in primary care (e.g. via advice and guidance);
  • developing and enhancing community services to reduce pressure on hospital services and deliver care closer to home; and
  • improving hospital pathways to ensure every appointment is value adding.

Recent achievements

South East London Waiting Times Website

We recently launched the South East London Waiting Times Website which allows primary care colleagues to access up-to-date information on waiting times for first outpatient appointments across the hospital sites in south east London. The website also incudes information on the alternative services available in each borough to remind referrers of what community provision or advice and guidance support is available. A patient view is currently in development and will be available in the coming months.

Community Services

Planned Care Community Services can reduce pressure on hospital services and ensure patients receive care closer to home. A key focus in recent years, has been to ensure that there is consistent provision across all six boroughs in south east London and we now have consistent community services in dermatology, ophthalmology and ENT across the ICS. We are the only ICS in London to do so. These services utilise a different workforce (e.g. GP with Extended Roles, optometrists), allowing us to increase overall capacity and reduce waiting times.

Further information

For further information please contact the South East London Planned Care Team: plannedcare@selondonics.nhs.uk

News, stories and events

Care must be designed and delivered with the patient at centre

Tosca Fairchild is Chief of Staff for the South East London Integrated Care System (ICS), a role that holds a large amount of responsibility and oversees many functions. Here she tells us about her role.

22 Mar 2023
New pelvic health service launched in south east London

A new perinatal pelvic health service for women and birthing people has been launched in South East London. The aim of this service is to support those experiencing mild to moderate pelvic health issues during pregnancy or up to a year after giving birth. Specialist pelvic health physiotherapists and midwives are working across maternity providers […]

08 Mar 2023
Social Prescribing Day celebrates link workers and innovative health and wellbeing support

On Thursday 9th March, we will be celebrating Social Prescribing Day, which highlights the important role of link workers and organisations that support health and wellbeing. Social prescribing is a way to help people with social issues that impact their health, such as stress, loneliness, or financial problems. Many of us seek medical advice for […]

07 Mar 2023