We want to ensure that, if you need care urgently, you are seen in the least intensive setting for your needs and you have timely access to that care. As this may be from a GP, via NHS 111, an urgent treatment centre, pharmacy, or urgent community response we are developing pathways across the NHS that help you access care easily. Our aim is to make sure that your condition improves so that you don’t need to attend a hospital and can remain at home with the medication or treatment you need.
In the event of an emergency, you are likely to need to use an emergency department in one of our five hospitals. It may be that you need to be taken there by ambulance or are able to make your own way but, in that event, we aim to ensure that you are assessed quickly and receive the tests you need so that we can start treatment without delay. In most cases, this will mean you can return home on the same day and can then receive ongoing care from your GP or community services.
In serious cases you may be admitted to hospital, and it may take a little longer for you to become well. Another aim for our programme is to support you as you make arrangements to go home. This may be with support from friends and family, or you may need help in getting your home ready or may even need some ongoing support with rehab or district nursing. Again, we aim to make sure that across south east London this care is easily accessible so that you can return home as soon as possible.