Be empathetic, kind, caring and trustworthy
Based on staff and service user feedback the following values were expressed as important to providing an integrated, personalised approach.
These values will help staff feel valued and respected for the contribution they make and help improve the service users experience on a day to day basis.
Person centred approach
Be knowledgeable about local services putting the patient/service user needs at the centre
Recognise there may be barriers to accessing services and identify opportunities to overcome them
Put co-production at the heart of care and support plans and build relationships
Ensure you adopt a personalised approach to each patient/service user
Be inclusive and respectful - do not judge or discriminate (look beyond the diagnosis)
Be courageous in your approach and empowered
Flexible, methodical and trustworthy
Be flexible in your approach to the person, the work agenda, your colleagues and partner organisations
Be a navigator/enabler and bridge the gap for service users, family and carers accessing services
Be well organised but work at the individual’s pace and be patient
Be honest, open/transparent and supportive in your approach
Act appropriately and understand your personal and professional boundaries