A new film has been launched to show residents all the different services available to help them in a bid to tackle pressure on our local health services.

Working with NHS partners, Greenwich Council produced the film to highlight all the options available to the public outside of Accident and Emergency (A&E). It shares how people can get seen and treated faster by using the right service.

Jimmy, A&E Nurse who appears in the video said: “Most people know that other services are available but aren’t aware of how accessible they are. As much as I love seeing hundreds of different faces every day, A&E isn’t always the answer, and lots of people can be seen faster by visiting Urgent Care or a Pharmacy.

“We want people to be in the right waiting room, not sitting for hours in the wrong one.”

Self-care (care for yourself at home), pharmacy (expert advice and medicines), GP (medical attention and advice), NHS 111 online (if you can't contact your GP), UTCS (minor injuries), A&E or 999 (for life-threatening emergency)

The film was made in local services and features real staff. Below are the staff representing their workforce in the film (in order of appearance):

  • Jimmy, A&E at Queen Elizabeth Hospital
  • Bill, Blackheath Pharmacy
  • Darshita, Gallions Reach Health Centre
  • Eugenia, Gallions Reach Health Centre
  • Maryam, 111 call handler
  • Yasmin, 999 call handler
  • Callum, Urgent Care Centre at Queen Elizabeth Hospital
  • Lillian, Oxleas NHS Foundation Trust
  • Joe, Oxleas NHS Foundation Trust

Latest News, Stories & Events

South east London secures pilot site on National Neighbourhood Health Implementation Programme

NHS South East London Integrated Care Board is delighted to confirm that Lambeth and Southwark have been selected as a pilot site for the National Neighbourhood Health Implementation Programme (NNHIP). The NNHIP is a flagship initiative from NHS England and the Department of Health and Social Care to support delivery of neighbourhood working. The neighbourhood […]

09 Sep 2025
Partnership Southwark Strategic Board – 25 September 2025

A meeting of the Partnership Southwark Strategic Board will be held in public on Thursday, 25 September 2025. This board is made up of representatives from organisations within Partnership Southwark as well as community representatives within the borough. People and community members from the borough are welcome to attend and ask questions. You can submit […]

25 September 2025
1.30pm - 4.30pm
Room G01BC, Ground Floor, 160 Tooley Street, London SE1 2TZ
NHSE launches oversight framework dashboard

NHS England has produced an interactive performance dashboard which shows how NHS trusts are segmented, based on their performance against the National Oversight Framework metrics. For the first time, members of the public can explore league tables that show how local trusts compare with others across England on both individual services and at an overall […]

09 Sep 2025