A new film has been launched to show residents all the different services available to help them in a bid to tackle pressure on our local health services.

Working with NHS partners, Greenwich Council produced the film to highlight all the options available to the public outside of Accident and Emergency (A&E). It shares how people can get seen and treated faster by using the right service.

Jimmy, A&E Nurse who appears in the video said: “Most people know that other services are available but aren’t aware of how accessible they are. As much as I love seeing hundreds of different faces every day, A&E isn’t always the answer, and lots of people can be seen faster by visiting Urgent Care or a Pharmacy.

“We want people to be in the right waiting room, not sitting for hours in the wrong one.”

Self-care (care for yourself at home), pharmacy (expert advice and medicines), GP (medical attention and advice), NHS 111 online (if you can't contact your GP), UTCS (minor injuries), A&E or 999 (for life-threatening emergency)

The film was made in local services and features real staff. Below are the staff representing their workforce in the film (in order of appearance):

  • Jimmy, A&E at Queen Elizabeth Hospital
  • Bill, Blackheath Pharmacy
  • Darshita, Gallions Reach Health Centre
  • Eugenia, Gallions Reach Health Centre
  • Maryam, 111 call handler
  • Yasmin, 999 call handler
  • Callum, Urgent Care Centre at Queen Elizabeth Hospital
  • Lillian, Oxleas NHS Foundation Trust
  • Joe, Oxleas NHS Foundation Trust

Latest News, Stories & Events

National NHS and government leaders visit Lewisham school championing inclusive education

NHS leaders recently visited the Trinity Church of England School in Lewisham to see how health and education are working together to create more inclusive, supportive environments for neurodivergent children. Tom Cahill, NHS England National Director for Learning Disability and Autism and other leaders from NHS England and the Department for Education, came to see […]

02 May 2025
Weight loss medicine in south east London

Weight loss medicines have been approved by the National Institute for Health and Care Excellence (NICE) in England. We are starting to make these available to people in south east London.

02 May 2025
Lambeth Together Care Partnership Meeting in Public

  The March 2026 meeting of the Lambeth Together Care Partnership will be taking place virtually in person and in public. Venue TBC.   Papers for this meeting will be available on the Lambeth Together website To see past papers, and recordings of the Lambeth Together Care Partnership, please click here. If you would like […]

5th March 2026
14:00 - 17:00