A new film has been launched to show residents all the different services available to help them in a bid to tackle pressure on our local health services.

Working with NHS partners, Greenwich Council produced the film to highlight all the options available to the public outside of Accident and Emergency (A&E). It shares how people can get seen and treated faster by using the right service.

Jimmy, A&E Nurse who appears in the video said: “Most people know that other services are available but aren’t aware of how accessible they are. As much as I love seeing hundreds of different faces every day, A&E isn’t always the answer, and lots of people can be seen faster by visiting Urgent Care or a Pharmacy.

“We want people to be in the right waiting room, not sitting for hours in the wrong one.”

Self-care (care for yourself at home), pharmacy (expert advice and medicines), GP (medical attention and advice), NHS 111 online (if you can't contact your GP), UTCS (minor injuries), A&E or 999 (for life-threatening emergency)

The film was made in local services and features real staff. Below are the staff representing their workforce in the film (in order of appearance):

  • Jimmy, A&E at Queen Elizabeth Hospital
  • Bill, Blackheath Pharmacy
  • Darshita, Gallions Reach Health Centre
  • Eugenia, Gallions Reach Health Centre
  • Maryam, 111 call handler
  • Yasmin, 999 call handler
  • Callum, Urgent Care Centre at Queen Elizabeth Hospital
  • Lillian, Oxleas NHS Foundation Trust
  • Joe, Oxleas NHS Foundation Trust

Latest News, Stories & Events

Partnership Southwark Strategic Board – 29 January 2026

A meeting of the Partnership Southwark Strategic Board will be held in public on Thursday, 29 January 2026. This board is made up of representatives from organisations within Partnership Southwark as well as community representatives within the borough. People and community members from the borough are welcome to attend and ask questions. You can submit […]

29 January 2026
1.30pm - 4.30pm
Studio 1, The Castle Centre, 2 St Gabriel Walk, SE1 6FG
Local Maternity and Neonatal Service shortlisted for national award

Our South East London Local Maternity and Neonatal Service (LMNS) has been shortlisted for the Royal College of Midwives Equity, Diversity and Inclusion award. The team was recognised for its Parent Education in Foreign Languages programme, which supports mothers and birthing people who speak little or no English. In London, 22% of people speak a […]

14 Jan 2026
Supporting women and girls in Bexley and Greenwich

Women and girls in Bexley and Greenwich have been benefiting from a series of outreach initiatives designed to provide support and information to manage their health confidently. The project is part of NHS South East London and King’s Health Partners Women’s and Girls’ Health Programme which launched two pilot health hubs for residents in Bexley, […]

14 Jan 2026