Service information for practice staff
Interpreting services are available to all patients registered with a GP in Lambeth, Lewisham, or Southwark. If you have a patient who requires an interpreter, then you can book a linguist with our service provider DA Languages Ltd.
Choice of interpreting service used should be determined by the patients’ needs and the patient’s choice. Both should be noted on the patients records in line with NHSE recommendations.
Guidance and information on how to book a linguist can be found below.
Updated GP Resource pack
The GP resource pack has been updated. The pack outlines guidance for all interpreting services, trouble shooting and issues and complaints process. Please share with practice colleagues.
Service user experience
We are currently asking practices and patients to feedback on their experience of the interpreting services provided at GP surgeries across Lambeth, Lewisham, and Southwark.
Practices are asked to share the Practice Survey staff that book or use the service.
Practices are asked to share the patient survey by text message and posters. Please see attached guidance.
On-demand BSL Interpreting
Practices can now access a BSL interpreter without booking in advance by using the new video platform.
InterpretersLive can be accessed via a web browser or by downloading the app. Please ensure that you have reviewed the guidance.
To book a face-to-face interpreter please use the DAL portal.